Being a victim of crime can be a traumatic and stressful experience in itself and if you chose to report the experience, the processes that follow can also sometimes feel overwhelming. That’s why it’s so important that you receive the appropriate support from the moment you report a crime, right through to the end of any court trial.

Everyone who makes up the Criminal Justice System is committed to providing a good service. The details of their commitment are set out in a legal document known as the ‘Code of Practice for Victims of Crime’.

Here’s an overview of the Victim’s Code, but you can also download the full code from the ‘Resources’ section of this website. If you contact Beacon, we can guide you towards getting the support you’re entitled to.

Who is entitled to receive help?

Anyone who has been a victim of crime is entitled to support to help them cope and recover, irrespective of whether they have reported it to the police. In some circumstances, it’s the family of the victim that needs to access support too.

Keeping you informed

The Victims’ Code is clear that you should be kept informed about the progress of the case and made aware of any help that is available to you at different stages.


Police investigation

Your entitlements:
  • you should receive written acknowledgement of the reported crime

  • you should be aware of how the investigation is progressing

  • you should be informed when a suspect is arrested, charged or given bail

Court hearings

Your entitlements:
  • you should be given the opportunity to make a Victim Personal Statement to explain how the crime affected you

  • you should be aware if you need to give evidence and what to expect

  • you should be informed of the time, date and location of any court hearing

  • you should be made aware of any outcome of a court hearing

  • you should be told about any appeal against a conviction or sentence

Ongoing advice and support

Your entitlements:
  • you should be referred to organisations supporting victims of crime, such as the Beacon Victim Care Centre

  • a needs assessment should be carried out so that the appropriate help can be offered

  • you should receive information about Restorative Justice

  • you can apply for compensation under the Criminal Injuries Compensation Scheme


An enhanced service is available for victims of serious crime, those who have been persistently targeted or intimidated and anyone who is considered to be vulnerable. If you are a victim of one of the crimes shown below, or have a mental health illness, learning difficulties, physical disability or were under 18 at the time of the crime, you may be entitled to an enhanced service.

Serious crime

  • Domestic abuse

  • Hate crime

  • Terrorism

  • Sexual offences

  • Human trafficking

  • Attempted murder

  • Kidnap

  • False imprisonment

  • Arson with intent to endanger life

  • Wounding/causing grievous bodily harm with intent

Persistently targeted crimes

  • Harassment

  • Stalking

  • Repeated offences

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