Our service, Hertfordshire Beacon Victim Care, exists to provide passionate and caring support that is available to all victims of crime, regardless of grounds of sex, race, gender, religion, marital status, sexual orientation, responsibilities for dependents, age, disability, or offending background.

We strive to promote equality for all, both throughout the criminal justice process and the support we personally provide to victims of Hertfordshire, giving everyone the best chance of recovery possible.

We do not stand for any kind of discrimination or unfair treatment of both staff and our service users and are wholeheartedly committed to providing a respectful, accessible service that tailors the support we provide to meet every individual’s needs.

We welcome any feedback or ideas that would improve our service for all victims of crime.

If you would like further information about hate crime, please see our resources page or make contact with us.”

Hate Crime

If you have reported the crime to the Police, you will automatically be contacted by the Victim Service Team who will advise you of:

  • Your Crime Reference Number

  • What happens next

  • The services available to you

As part of the Victims’ Code, Beacon staff aim to keep you updated in a way that suits you so you know what is happening with your investigation.

When and how Beacon will contact you

You should be updated within ׅ5 working days if a suspect is:
  • Arrested

  • Released without charge

  • Considered for a change in bail conditions

  • Interviewed under caution

  • Released on police bail

You will be asked how you would like to be notified of progress with your crime and how often you would like to be updated.

If you have not reported the crime to police:

Help and support is still available to you.

Our independent Case Managers from Catch22 can provide you with:

  • Emotional support; someone to talk to about what happened and how it’s impacted you

  • Practical support, information and assistance

  • Signposting to, or contact with, other agencies that can provide specialist help

You can contact our independent Case Managers at Beacon via the Contact us link or call 0300 0115 555 (option 3).


Beacon Family Hub

As well as our victim services, we launched the Beacon Family Hub in August 2021 after identifying an urgent gap in support for families living in Hertfordshire where there is Child On Parent Violence (CPV) occurring within the home. The Family Hub uses a trauma informed approach to provide support to the family as a whole, providing tools and techniques to lower risk and prevent escalation as-well as repairing the relationships between all family members.

An assessment will be carried out to assess the needs and then a support plan will be tailored to each families need, so support will look different for everyone. We use different ways to provide support and use a combination of face to face, telephone and email/text, which also helps us meet the needs of all parties.

A few examples of the support given by our Case Managers is:

  • Emotional support

  • Safety Planning

  • Anger management

  • Understanding emotions

  • Triggers and responses

Our Case Managers will be provided a Parenting Programme course in the New Year following the non-violence resistance model. The course offers a series of tools and techniques to support parents and carers of children / young people who display challenging attitudes and behaviours, its also a great opportunity to meet with other parents who have gone through similar experiences and to understand that you are not alone.

Currently our referral process is through a professional referral. If you have a family you would like to refer, please email BeaconFamilyHub@catch-22.org.uk


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